All terms

Glossary

ERP integration

Connecting a system to inventory management, so that stock, prices, orders and documents are not maintained twice.

The integration decides which system holds the truth. Without that decision two stock levels emerge, they drift, and nobody knows which is right.

Technically the range spans from a modern interface to a nightly file exchange, depending on the age of the system.

How you notice it

  • Orders are transferred into the ERP by hand.
  • Stock levels differ between shop and ERP.
  • The ERP vendor only knows nightly file exchanges.

Frequently asked

What is the most common source of failure?

The assumption that the ERP is always reachable. It is not: maintenance windows, locks, year end closing. Everything going into the ERP belongs on a queue with retries, otherwise orders are lost exactly when it is expensive.

Read moreOnline shop with in-store integration